Privacy Policy | Keystone Creative

At Keystone Creative, we are dedicated to protecting the privacy of our clients and partners. This Privacy Policy outlines how we collect, use, and protect your personal and business information in relation to the services we provide, including production and event services. By engaging with us, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, contact details (email, phone), company name, and job title.
Project Information: Event specifications, production requirements, schedules, locations, and other project-related details.
Financial Information: Billing and payment information, including transaction history, supplier invoices.

This information is gathered through contracts, communications, and project-related interactions.

2. Use of Information

The information we collect is used to:

Provide and manage production services.
Communicate project updates, timelines, and requests for approvals.
Process payments, issue invoices, and manage financial records.
Improve the quality of our services.

3. Confidentiality of Rates & Terms

All rates and pricing details, including overtime fees, service details are confidential and intended solely for project specific use.
These details should not be shared, disclosed, or published without written consent from Keystone Creative. Unauthorised disclosure of this information will be seen as a breach of our privacy policy, and potential breach of contract.

4. Data Security

We take reasonable measures to protect your data from unauthorised access, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Sharing of Information

We do not sell, rent, or trade your personal information. In certain cases, we may share your data with trusted third-party vendors or contractors involved in providing services related to your project. These third parties are required to maintain the confidentiality of your information under this privacy policy & code of conduct. If required by law or legal process, we may be required to disclose your information, in such situation as court order or subpoena, but will limit such disclosures to what is necessary.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law or contract. Once it is no longer needed, we will securely delete or anonymize your data.

7. Your Rights

You have the right to:

Request access to the information we hold about you.
Correct any inaccuracies in your information.
Request the deletion of your data, subject to legal and contractual obligations.
To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will apply to all information we hold from that point forward. We encourage you to review this policy periodically to stay informed about how we protect your data.

By engaging with Keystone Creative, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us at:

Keystone Creative
PO Box 201, Maylands WA 6931
imagine@keystonecreative.com.au